1.10.5. Insufficient credits?¶
Each document that uses the blockchain for either proof of authenticity or proof of ownership (or both) requires payment for the service. This cost can be covered by the issuer (uploader) of the document, or by the first recipient (collect payment). CargoX is never double-charging users.
The price depends on the type of document and the level of blockchain support. All other parties involved in the transfer of that document partake in the process free of charge and thy can forward and/or accomplish the documents free of charge as well.
The CargoX Platform uses credits to pay for the document processing. Read the CargoX Platform pricing policy to learn more about credits.
Your credit balance is charged at the moment of the envelope transfer. That is the moment when the actual blockchain transaction is created and the envelope ownership enters the transfer phase. Other actions, such as the compose, seal and unseal of the envelope and/or upload of the document are not charged, as well as user account creation and management.
If you do not have enough credits to initiate the blockchain transfer, you will see the insufficient credit pop-up warning:
To purchase additional credits, visit the Billing section in the CargoX Platform workspace.
Alternatively, you can decide that the recipient will cover the costs of transfer by using the collect payment transfer but make sure the recipient is in agreement with that.